Business services
Internal Knowledge Assistants
Give your team one place to ask questions about your business information, with references back to approved source documents.
Find the answer without searching every folder.
We connect approved information to an assistant, agree who can access it and test the answers against the questions your staff actually ask.
Policies and procedures
Find the relevant policy or process and follow a reference to the original document.
Staff onboarding
Help new team members locate instructions, internal resources and answers to recurring questions.
Service information
Help staff look up approved product and service information while preparing customer replies.
Delivery and handover
What the project covers.
Source review
Review source documents and access permissions
Information connections
Connect and organise approved business information
Answer testing
Test answer quality, references and unanswered questions
Team handover
Train your team to maintain sources and review answers
Common questions
Before you start.
We agree access rules before connecting documents and test that the assistant respects the permissions required for your project.
The assistant should make uncertainty clear and direct staff to a source or a person rather than invent an answer. We test these situations before rollout.
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