Business services
AI Customer Service Assistants
Help website visitors find service information, ask product questions and reach your team. The assistant uses approved sources and hands over when a person needs to help.
Answer repeat questions. Keep people within reach.
A customer assistant needs more than a chat window. We agree which questions it can answer, which information it can access and what happens when it cannot help.
Website FAQs
Help visitors find opening hours, service details and policies from content your team has approved.
Product enquiries
Help customers explore a catalogue and, where connected systems support it, check product availability.
Enquiry capture and handover
Collect the details needed for a response and pass the conversation to the right person.
Delivery and handover
What the project covers.
Questions and sources
An agreed question set and approved sources of information
Website and system connections
Website integration and the required business-system connections
Handover and access rules
Rules for uncertain answers, personal information and staff handover
Testing and content updates
Answer testing, team handover and an agreed content update process
Common questions
Before you start.
Only when the relevant system is connected and access is appropriate. We distinguish current system information from general product content and confirm what the assistant can safely show.
We design a fallback that asks for clarification or directs the enquiry to your team, rather than presenting an unsupported answer as fact.
Yes. We agree which content your team maintains and how changes are checked and made available to the assistant.
The scope focuses on repeat questions and useful enquiry capture. Your team can handle exceptions, sensitive conversations and decisions that need a person.
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